RETURNS



CUSTOMER FIRST

The procedure for returning an item purchased at our online store is as follows:

• Send an email request for the return to contact@lesbeads.com no later than 15 working days from the date you received the product, letting us know the reason for the return and order number.
  
  
• The items should be packaged:
  
  a) In original condition, together with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way.
  
  b) With all original labels and packaging.
  
  
• Contact an authorized courier service or local post office and send the parcel to the address provided.
  
  

*Until such time as we receive an item in our store it remains the customer’s responsibility.

Return shipping costs are the customer’s responsibility. In cases where a product is deemed defective, Les Beads Studio shall assume the entire cost of return shipping and/or exchange.

Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.

In the event of having mistakenly sent a different item to the one requested, or received a poor quality product, please contact contact@lesbeads.com We will arrange for a return and/or exchange and Les Beads Studio will cover costs for both shipping and return.

For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary.

Return deliveries with unpaid postage will not be accepted.

ORDER ISSUES

Can I amend my order after I've placed it? Please, in this case contact to: contact@lesbeads.com or Instagram DM

I've received a faulty item, what should I do? Please, in this case contact to: contact@lesbeads.com or Instagram DM

I've received an incorrect item in my order, what do I do?

Can I cancel my order after I've placed it? No, is it not possible.

I'm missing an item from my order, what do I do?Please, in this case contact to: contact@lesbeads.com or Instagram DM

Can I have items sent to someone as a gift?If you want to send something to someone as a gift then you can use their address as the delivery address for your order. 

I’ve cancelled my order – when will my money be available again? Before 15 working days.

SHIPPING


TERMS OF DELIVERY

At checkout you will be given the delivery options to choose the one that best suits your preferences. 

Orders are prepared once payment has been confirmed and within the following hours: Monday to Friday from 9:00am to 3:00pm. Orders made outside these hours are processed the next working day. No shipments are made on Saturdays, Sundays or on public holidays.

Once the order is placed, an email will be sent to confirm the purchase.

Orders are shipped from Spain, where our products are made.Will I charged handlingcustoms fees, duties and taxes?Yes. There may be duties, taxes or handling fees incurred on your shipment depending on your country. These charges will be thecustomers responsibility. Tax and custom charges is dependent on your country law & regulations. Les Beads Studio does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office.

We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

As we sell direct to customers with no high markups, please be assured that even after taxes, our prices are still the same or even lower than retailers.